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Search our guides, explore FAQs, or reach out to the Preoda support team directly.
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Satisfaction
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Response Time
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Campaigns Done
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AI Support
🚀
Getting Started
Everything you need to know before your first campaign
What is Preoda and how does it work?Popular
How do I create an account?
Is Preoda available outside Nigeria?
What does it cost to use Preoda?Popular
What is KYC and do I need it?
What is a Preoda wallet?
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Campaigns
Understanding group buys, triggers, and campaign rules
What is a campaign and how do I join?Popular
What are the campaign trigger types?
What is the minimum campaign weight?
How do I create my own campaign?
When does the creator get paid?
What if a campaign doesn't reach its target?
Can I share a campaign on social media?
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Products & AI Search
Adding goods, compliance checks, and AI-powered search
How do I add a product from 1688 or Alibaba?Popular
How does AI product search work?
What products are prohibited on Preoda?
What is group pricing?
Which platforms can I source from?
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Wallet & Payments
Funding your account, payment methods, and refunds
How do I top up my wallet?Popular
Is there a checkout page?
When will I be charged for a campaign?
How do I withdraw my earnings?
Are transactions secure?
🛒
Cart & Packing
Managing items, packing carts, and delivery addresses
What is "packing" a cart?Popular
Can I unpack a cart after packing?
Can I have multiple carts?
What delivery address is used?
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Resell Marketplace
Selling campaign inventory and making profit
How does the resell marketplace work?Popular
Can I resell partial quantities?
When do resell earnings hit my wallet?
What are subscription bids?
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Shipping & Delivery
How your goods travel from China to your door
How long does shipping take?Popular
How does the logistics flow work?
How do I track my order?
What if my item arrives damaged?
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Account & KYC
Profile settings, verification, and account management
How do I complete KYC verification?Popular
What is the Gold Crown and how do I earn it?
How do I delete my account?
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Didn't find your answer?
Our support team is available Monday–Saturday, 8am–9pm WAT. Average response under 2 hours.